Hotel Receptionist

We are looking for an engaging and confident Receptionist to deliver exceptional guest service within our family-run hotel in the centre of Bournemouth. This is a permanent position. Hotel Collingwood currently welcomes many returning customers who have been visiting the hotel for numerous years and some come several times a year. They love what the Hotel currently offers and come again and again because of this.

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• Impeccable guest service skills whilst being enthusiastic, engaging and approachable
• Meeting with customers and discussing their feedback
• Work with and provide support to other departments to insure excellent customer service.

• Current / previous working experience as a Receptionist / Host within the hospitality and catering industry
• Knowledge of standard hotel procedures such as check-ins, check-outs, reservations, dealing with money etc.
• Excellent communication skills with a high level of English speaking and listening skills
• Good organizational skills, multitasking, prioritising and being able to work under pressure
• Good computer skills
• Knowledge of “Rezlynx” reservation system is advantageous but not essential
• Experience serving food & beverage is helpful to support the team.

The successful Receptionist will receive:

• Excellent training and career opportunities
• Meals on duty and staff discount in our restaurant & bar
• Generous incentive scheme
• Excellent pay rate depending on experience
• 28 days paid holiday, and a half times pay on Bank Holidays, Christmas and New Year.
• Full workplace pension