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Guest Services

Welcome to Hotel Collingwood, and thank you for staying with us in sunny Bournemouth. Michelle, Eytan and our friendly team are here to make your visit enjoyable. From seasonal menus and creative cocktails to themed evenings and entertainment, we’re all about helping you relax, celebrate, and unwind.

We’re currently updating our rooms with calming paint tones from Little Greene’s National Trust collection and British-made deluxe beds for a restful night’s sleep. Take a moment to explore the info in this section to get the most from your stay – and if you need anything, just pop by Reception.

We’re always happy to help.

Wi-fi internet access

We provide free wireless access in every room throughout the hotel.

Wi-Fi Name: Hotel Collingwood
Password: Coffee42

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Hotel Information

Reception

There is a 24-hour reception service at our hotel. If you need any further information or you need our help, you can contact reception by dialling '0' from the telephone in your room.

Optionally call 01202557575

Or WhatsApp us 07355600547

Telephone Calls

For reception, dial '0'. Room to Room calls dial the room number. For external calls, dial 8; external calls are charged at the local or international rates, including mobile phones to the UK.

Dogs

We welcome well-behaved dogs to stay in our dog-friendly rooms. Dogs are allowed in the Tea Lounge and Bubble Lounge. So, if you want to have dinner with your dog, we can arrange a table reservation for you and your pooch. Request a “Doggie Welcome Pack” full of walk ideas, pet-friendly restaurants and cafés, and a handy beach guide. We request a supplement for each dog; this information is available from our reception team.

Arrivals and Departures

Rooms will be ready for your arrival by 3:00 pm, and departure is 11:00 am. Should you wish to stay past 11:00 am, we ask that you contact a member of reception by dialling 0. They will try to accommodate your request; however, there may be a small charge. You can leave your luggage with us once you have checked out of your room and come and collect it later.

The car park is guaranteed until 12:00 pm on the day of departure. If you wish to extend your stay, please contact reception.

Breakfast

Breakfast is served daily from 8:00 to 10:00 am. Please note that the busiest time is from 8:30 am - 9:30 am.

Damage

Any damage to hotel property, furnishings, fittings, or equipment you cause will be charged to you to remedy any damage. Please see our terms and conditions.

No Smoking Policy

This is a non-smoking hotel, which includes all public areas and bedrooms. Smoking in your bedroom will lead to a cleaning charge of £200.

Lost & Found

Please contact reception if you have lost any of your belongings. Should you leave any of your belongings behind when you leave us, we will log it and hold it for safekeeping.

Room Service

Please note that at this time, your room will only be serviced per your request. This can be booked with reception or by leaving the sign outside your door before 11:00 am. Please contact reception if you require new towels, linen or bath mats.

To order food

Call reception (dial '0'), give us your food order, and we will deliver it within 20 minutes. There is a £5 service charge for room service. If you plan to have something cooked before 8:00 am, place your order with our reception by 11:00 pm the night before. If you would like to enquire about specific items on the menus or have dietary requirements, please speak to our team upon ordering.

in An Emergency

In case of an emergency, dial 8 followed by 999.

Emergency

In an emergency, we are here to help. For medical assistance, please call “0” for reception to speak to a member of our team or dial “8” followed by “111” for the NHS non-emergency helpline. Dial “8” then “999” for the Emergency Services.

Fire Safety and Evacuation

If you discover a fire, activate the alarm at the nearest point. It is essential that you read and understand the fire safety instructions on the back of your room door and familiarise yourself with the emergency exits. The assembly point is marked at the rear of the hotel car park.

Fire Alarm Tests

The hotel conducts a weekly fire alarm test every Friday at 11:00 am. The Siren will sound for 10 seconds, so there is no need to evacuate the building. Should the above be sounded for more than 10 seconds, please follow the normal fire evacuation procedures on the back of your door.

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Dining Options

At Hotel Collingwood, we want to inspire you to be in control of your stay, including where you chose to dine.

Eden Spa

The Eden Spa is an oasis of relaxation and rejuvenation, offering a blend of treatments as relaxing and energising as you need them to be.

Leisure Facilities

Learn more about our facilities, including the leisure suite and in-house activities for the family.

Green Hotel

We are proud of our sandy beaches and are trying to scale down our footprint on our planet with the ultimate goal of being an environmentally friendly hotel.

Local Area

We’ve rounded up our top attractions and places to visit during your time in the south coast’s top resort, Bournemouth.

About Us

Learn more about the origins of the hotels’ Victorian building, and meet the friendly team dedicated to making your stay memorable.

Virtual Menus

Emergency information

In case of an emergency, dial 8 followed by 999.

For more information on our safety protocols in case of an emergency, please click the button below.

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Food & Drink Offers

Check out our latest offers for dining at Hotel Collingwood.

Private dining with complimentary room hire

Enjoy a private dining experience in Bournemouth with family, friends, or colleagues at Hotel Collingwood. For a limited time, receive complimentary room hire when you book the Blue Bird Lounge for private dining with a minimum of 10 guests.

Taste of Italy 3-course dinner & Italian wine tasting

Embark on a culinary journey through Italy at Hotel Collingwood. This exclusive one-off evening combines a delicious 3-course dinner with a guided tasting of six premium Italian wines, hosted by wine specialist Simone Ippolito of Winederlust UK and Grape Escape UK.

Murder Mystery Dinner in Bournemouth

An extraordinary evening of intrigue, suspense, and fine dining awaits at Hotel Collingwood. Our Murder Mystery Dinner promises delicious food, delightful surprises, and a thrilling whodunit that keeps you guessing all night.

Tea, Treats & Cocktails

Treat yourself to a truly unique experience at Hotel Collingwood with our Afternoon Tea Meets Mixology package—a refined classic, served with a lively twist.

Sunday Lunch with a complimentary glass of wine

Our Sunday Lunch at Hotel Collingwood is the perfect way to end the week. Enjoy a classic British roast with family or friends, made with fresh, locally sourced ingredients and paired with a complimentary glass of wine.

Fixed Price Lunch Menu in the Bubble Lounge

Indulge in a 3-course lunch in the elegant Bubble Lounge. Featuring a menu filled with fresh, seasonal ingredients and delightful flavours, this is the perfect dining experience for any occasion.